Key Information

Terms and Conditions

For Sale of Goods and Supply of Goods and Services

Who we are: The Parnall Aircraft Company LTD (“PAC”, “us” or “we”) is the operator of www.parnallaircraftcompany.com (the “Site) and the vendor of all merchandise there listed. We sell a range of non-consumable merchandise through the digital platform of the Site. We also sell a range of experience days on the Site. We are registered in England and Wales under the company registration number 11515580. Our registered office is at 15-19 Westgate Street, Launceston, Cornwall. Our VAT number is GB326678472.

Why you should read these terms: Please read these Terms carefully before you submit your Order to us. These Terms tell you who we are, how we will provide products and services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think there is a mistake in these terms, please contact us at info@parnallaircraftcompany.com. If you do not agree to these Terms, then you are not authorised to purchase any products from Parnall Aircraft Company and you must promptly cease using this Site.

How to contact us: You can contact us writing to us at info@parnallaircraftcompany.com.

How we may contact you: If we have to contact you, we will do so by writing to you at the email address or postal address you provided to us in your Order. Whenever we use the words “writing” or “written” in these terms, this will include by email.

1. Basis of Sale and Supply of Services

These terms and conditions will apply to all trade carried out between the customer and our company, overriding all other terms or conditions inconsistent therewith, either explicit, implicit or otherwise.

No change to these conditions shall be binding unless it is settled in writing between the customer and the established representatives of our company.

If you wish to purchase any product or service made available through the Site (each such purchase, an “Order“), you may be asked to supply certain information relevant to your Transaction including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilised in connection with any transaction. By submitting such information to PAC, you grant to PAC the right to provide it to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction.

The images of any products on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device’s display of the colours accurately reflects the exact colour of the products. Therefore, your Product may vary slightly from those images and in some cases the packaging of products may vary from that shown in images on our Site.

All descriptions, images, references, features, content, specifications, products, prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures, and other descriptions are approximate and are provided for convenience purposes only. The inclusion of any products or services on the Site does not imply or warrant that these products or services will be available. It is your responsibility to ascertain and obey all applicable local and international laws (including minimum age requirements) in regard to the receipt, possession, use, and sale of any item purchased from this Site. By placing an order, you represent that the products ordered will be used only in a lawful manner. 

Pricing and Pricing errors: The price of the product (which includes VAT) will be the price indicated on the order pages when you place your order. Whilst we use our best efforts to ensure that the price of the product advised to you is correct, it is always possible that despite our best efforts, some products may be incorrectly priced. We normally check prices before accepting orders so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your further instructions on how you wish to proceed before we accept your Order. Where we have already accepted and processed your Order, in the event of an obvious and unmistakeable error that could reasonably have been recognised by you as a mispricing, we may elect to end the Contract, refund you any sums you have paid and require the return of any products already provided to you. 

VAT increases: Please note that if the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect. PAC reserves the right, with or without prior notice, to do any one or more of the following: (i) limit the available quantity of or discontinue any product or service; (ii) impose conditions on the honoring of any coupon, coupon code, promotional code, or other similar promotion; (iii) bar any user from making or completing any or all Transaction(s); and (iv) refuse to provide any user with any product or service.

You agree that by placing an order on the Site, you are entering into a binding contract with PAC and agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred including, without limitation, all shipping and handling charges.  The costs of delivery will be as displayed to you on our Site. 

2. E-Shop Order

How we will accept your order: After placing your Order, the first email you will receive from us, will be us confirming to you that we have received your Order. If you have chosen to subscribe to updates about products, promotions and events from PAC you will receive a confirmation of this.  We will send you this first email as soon as possible after you place your Order. Please note that all Orders are subject to further confirmation from us that we have accepted your Order in part or in full, and we will do this by sending you a second email confirming which Products have been dispatched (“Dispatch Confirmation”). A legally binding contract (“Contract”) between us will only be formed when we send you the Dispatch Confirmation (or, in the unlikely event that a Dispatch Confirmation is not sent due to a processing error, when we dispatch the Products to you) and only for those items we have confirmed in the Dispatch Confirmation. You may also receive dispatch confirmation or order updates from third-party couriers. In some circumstances and at any time, we may choose to reject your Order in whole or in part. Where we do this, no Contact will be formed and we will not be liable for any losses that you or any other person may incur. If at any point you require any information concerning your Order please email us at info@parnallaircraftcompany.com.

If we cannot accept your order: Where we have exercised our right to reject any offer or part of it purchased by you, or where we are unable to accept your Order or part of it, we will endeavor to inform you of this and will not charge you for any unavailable Order or Products. We might do this because an item you have ordered is out of stock, where it is necessary for legal or regulatory reasons, where we are unable to meet a delivery deadline you have specified, if we have identified a Product or pricing error, if we are unable to obtain authorisation for your payment, because of unexpected limits on our resources which we could not reasonably plan for, where placing your Order or a number of Orders from you indicates to us that you have breached the Terms or any Additional Terms or for other reasons that make this necessary. 

If we have to suspend the supply of your Products or your Order: Please note that sometimes we may have to suspend the supply of Products or your Order: (a) to deal with any technical problems or in order to make minor changes; or (b) to update products or our services to reflect changes in relevant laws and regulatory requirements; or (c) to make changes as requested by you or notified by you to us. 

Suspension for non-payment: You should also be aware that where you have not paid us for any Products when you are supposed to, and you still do not make payment within twenty-one days of that amount being owed we may suspend supply of the Products or Order until you have paid us the outstanding amounts or we may choose to end the Contract. This suspension right will not apply to any Products or Order where you genuinely dispute an unpaid invoice. If you think that an invoice or any amount charged to you is wrong, please contact us promptly to let us know. Please note that any such suspension by us, or any other failure or delays to exercise our rights or remedies under these Terms or at law in respect of your non-payment, shall not constitute our waiver of our rights or remedies and shall not prevent nor restrict the further exercise of that right or any other right or remedy by us. 

Your rights if we have to suspend the supply of your Products or your Order: Where we do have to suspend the supply of any Product or your Order, we will contact you in advance to tell you, unless the problem is urgent or an emergency. In the event of an extended period of suspension, we will contact you and discuss any adjustments to the price so that you do not pay for Products or your order while they are suspended. You may contact us to end the Contract for the supply of a Product or your Order if we suspend it, or tell you we are going to suspend it, and we will refund any sums you have paid in advance for the Product or Order in respect of the period after you end the Contract. 

Your right to make changes to your Order: If you wish to make a change to the Products you have ordered or to your Order please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. 

Our right to make changes to your Order: Occasionally we may make minor changes to your Order or specified Products in your Order, for example to reflect changes in relevant laws and regulatory requirements. In addition to these minor changes, as we informed you in the description of the product on our Site, occasionally we may make more significant changes to any product or services, but when we do we will notify you in writing and you may then contact us to end the Contract before the changes take effect and receive a refund for any Order or Products paid for but not received. 

Delivery; When you will own the Products and Order contents: During your order process we will let you know approximately when we will deliver the Products and your Order to you. You will own a Product and the contents of your Order once we have received payment for it in full, and it will become your responsibility from the time we deliver it to the address you gave us or from the point at which you collect it from us. 

Incorrect or incomplete information: We accept no liability where you provide us with incorrect or incomplete information, for example an incorrect delivery address, or, where you fail to collect the products from the delivery address which you specified. In the event of such incorrectly provided information, we reserve the right to make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying your Order or any Products late if this is caused by you not giving us correct, accurate or complete information. 

Delays outside of our control: If our supply of the Products or your Order is delayed by an event outside of our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this to you, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products or order that you have paid for but not received.

3. Returns

Products can be returned within a 14-day window for any reasonable cause – for example, if an item of clothing does not fit, or the customer perceives a notable discrepancy between how the item is described on the Site and in reality.

If the return is a matter of personal choice and not an issue of a fault in the product, the customer will be responsible for organising and paying the cost of the return shipping.

If the product bears any signs of wear or misuse at the hands of the customer, the petition for this kind of refund will be rejected.

How to exercise your right as a consumer to change your mind:
Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following. Email us at info@parnallaircraftcompany.com. Please provide your name, home address, details of the order and, where available, your phone number and email address. 
If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.  You must either return the goods in person to where you bought them or post them back to us at our address shown on your invoice with instructions on what you would like us to do.  If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. 

You are responsible for the costs of returning a product when exercising your right to cancel.

Problems With the Product or Faulty Products

If you have any questions or complaints about the product, please contact us. You can write to us at info@parnallaircraftcompany.com.

We are under a legal duty to supply products that are in conformity with this contract. See below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
If your product is goods, for example a book or clothing, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following.

What constitutes a faulty product

We warrant the products sold by us be free from material defects in design, material and workmanship; and be of satisfactory quality (within the meaning of the Sale of Goods Act 1979).

Where this is not the case the product can be called defective, and we will replace, or refund the price of the defective product in full, as the customer chooses.
We will not accept the product as faulty if

Loss of Damage on First Inspection

If goods are found to be faulty on delivery after inspection they may be returned for a replacement. If no replacement is available then monies will be refunded in full. Please make sure you inform us within 7 days of receipt of any faults when you inspect the goods. This policy also applies for goods deemed damaged in transit.

Your obligations when returning rejected products (faulty or unwanted)

If you wish to exercise your legal right to reject products you must either return them in person to where you bought them or post them back to us. Please include a copy of the invoice in your returns package and write on it whether you require a refund or an exchange. We advise you to use a signed for service so the parcel can be tracked and verified.

4. Tours

Your booking of our Hangar Tours or Experience Days (hereafter Tours) is conducted through our Site. You will receive a Confirmation Email upon booking the Tour which will include confirmation on the date it will take place. As there is no Dispatch associated with the Tours, the legally binding contract (“Contract”) between us and the customer will be formed when we send you the Confirmation Email, after receipt of the price of the tour in full. Please check your confirmation carefully and report any incorrect or incomplete information to the PAC.

Booking on behalf of others

By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your Tour booking, notifying us if any changes or cancellations are required and keeping your party informed.

By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and we will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.

Special Requirements

Any special requirements must be disclosed to us at least 48 hours before the beginning of the Tour. We will use reasonable efforts to accommodate special requirements or requests but this is not always possible. We commit however to make every reasonable effort to make the experience accessible and and fulfiling to those with issues of mobility. All food allergies and dietary restrictions must be disclosed to us by email at least 48 hours in advance of the beginning of the Tour, but we cannot guarantee that dietary needs or restrictions can be accommodated. Any special requests or requirements do not form part of these Terms or the contract between you and us and we are not liable for any failure to accommodate or fulfill such requests.

Content of the Tour

The activities listed on the Site as being comprised in the Tour are only meant to give an indication of the sequence of the Tour and what it will include. We promise to carry out the designated activities, talks, explanations, demonstrations and other services to our best standard. Nevertheless, we accept no liability for minor quarrels about the precise content or quality of the Tour, and such complaints will not render the customer eligible for a refund of any of the amount paid for the Tour.

Cancellation of the Tour by the Participant or Buyer

You may cancel your booking by notifying us by email or phone, but not through voicemail. A full refund of the price of the tour is offered if notification of intent to cancel is provided before the time of 48 hours before the designated start of the tour, after which a refund will not be provided regardless of the attendance of the parties.

Cancellation by the Participant or Buyer due to Unavoidable & Extraordinary Circumstances

You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at Trelonk Estate, the location of the Tour, or its immediate vicinity and significantly affecting the transport arrangements to the location. In these circumstances, we shall provide you with a full refund of the monies you have paid but will not be liable to pay you any additional compensation. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to Trelonk Estate, where the Tour is carried out.

Changes and Cancellation of a Tour by PAC

We reserve the right to cancel any Tour purchased through our website for any reason without providing compensation to the customer who has purchased the Tour. In this case, a refund of the cost of the Tour and any booking or additional fees will be issued to the customer. The opportunity to reschedule their Tour will also be given.  Reasons for cancellation are not limited to but may include: ill health of Tour operator or other key staff, general shortage of staff, or unforeseen risks to health and safety. The customer must keep in mind that the Tours are carried out in a working mechanical workshop and the emergence of unforeseen developments or risks within a reasonable timescale could result in the cancellation of the Tour.

Circumstances surrounding COVID-19

We both acknowledge the ongoing COVID-19 global crisis and accept our obligations to comply with any official guidance from the government and local authorities.

If a Tour has to be cancelled because of the implementation of new Covid-19 restrictions, such as a national or regional lockdown, we will refund the cost of your tour or postpone it until the proposed cessation of the restrictions.

Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:

5. Payment Process

Payment of products and Tours is made through the Site through the payment gateway Adyen. If the payment is declined by the card or account of the customer, the Order Confirmation will not be sent or, if the Confirmation has already been sent, any binding contract that it implies on our part will be suspended, the sale will be considered invalid, and the product will not be sent out or the Tour will not be considered booked.

6. Warranties & Liability

We shall not be liable to the customer or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the obligations in relation to the goods or supply of services, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the forgoing, the following shall be regarded as causes beyond our reasonable control:

7. Supply and Delivery

Any dates quoted for delivery of the goods or supply of services are merely approximate in nature and no liability will be held for any delay the arrival of the goods, supplies or services ot the customer, for whatever reason this may be. Deliveries may not be hurried unless previously agreed by us in writing. We may deliver the goods in advance of the quoted delivery date after providing the customer with reasonable notice. 

If the customer should fail to take delivery of the goods or fails to give appropriate delivery instructions at the time stated for delivery (otherwise than by reason for any cause beyond the customer’s reasonable control or by reason of our fault), we are not liable for any resulting loss or damage to the goods.

8. Samples

All samples issued and illustrations shown in catalogues and trade literature must be understood to show type, class and general character alone, without warranty or guarantee as to substance, performance, colour, size, thickness or shape.

9. Customer Insolvency

This clause applies if:

If this clause applies then, without prejudice to any other right or remedy available to us, we shall be entitled to cancel the contract or suspend any further deliveries or supply of services under the contract without liability to the customer, and if the goods have been delivered or services supplied but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

10. VAT

VAT is included in the listed price of all goods and services.

11. English Legislation

This contract shall be governed by the Laws of England.